About Our Insurance Services
The Financial Conduct Authority (FCA)
The FCA is the independent watchdog that regulates financial services. It requires us to give you this document. Use this information to decide if our services are right for you.
Whose products do we offer?
We offer products from a range of insurers.
Which service will we provide you with?
You will not receive advice or a recommendation from us. We may ask some questions to narrow down the selection of products that we will provide details on.
You will then need to make your own choice how to proceed.
To make sure you get the best offer from insurers, now or at renewal or at any time and to protect their customers from fraud and to verify your identity, they may use publicly available data which they obtain from a variety of sources, including credit reference agency and other external organisations. Their search will appear on your credit report whether or not your applications proceed, at the start of the quotation.
As well as these searches insurance companies may use a credit check to ascertain the most appropriate payment options for you. This credit check will also appear on your credit report whether or not your applications proceed. If you do not wish us to carry out these checks then please let our staff know.
What will you have to pay us for our services?
We derive our earnings from a mixture of commission and professional fees, which apply for new business, mid-terms adjustments and renewals. You are entitled, at any time, to request information regarding any commission which we may have received as a result of placing your insurance business.
No fee for quotations. We have a fee of £46.00 for any policy mid-term adjustment and renewal, and £26.00 for the issue of duplicate insurance documents.
In the absence of any other agreement, non payment of any premium or non receipt of forms may be taken as your instruction to cancel cover. Any alterations resulting in a return premium will be payable net of commission, if any, will be returned to you less a cancellation fee of £46.00.
Sometimes there is no return premium, for example following a claim. The return could be low due to insurer short period scales. Please check with us before providing cancellation instructions.
You will receive a quotation which will tell you about any other fees relating to any particular insurance policy or services.
Who regulates us?
Stevenage Insurance Services Limited is authorised and regulated by the Financial Conduct Authority.
Our FCA Register number is 312515
Our permitted business is arranging general insurance contracts.
You can check this on the Financial Service Register by visiting the FCA’s website.
http://www.fca.org.uk/register/ or by contacting the FCA on 0800 1116768
How do I raise a complaint?
If you wish to register a complaint in connection with the service provided by
Stevenage Insurance Services Limited write to:
Stevenage Insurance Services Limited, Suite 2b, Mindenhall Court, Stevenage, Hertfordshire, SG1 3UN.
Are we covered by the Financial Services Compensation Scheme?
We are covered by the FSCS you may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim.
Further information about compensation scheme arrangements is available from the FSCS.